Check out our most frequently asked questions here.
If you still need help, please contact us!


When can I expect my order to ship?

Your order will ship within 2 business days. Once your shipping label is generated you will receive tracking information.

When will my order arrive?

Your order will arrive within 2-8 business days of your order being shipped. Your arrival date will be provided upon shipment of your package.


What is your return policy?

Due to the nature of our products, we do not accept returns. Our return policy can be found here.


What makes the custom skin regimen different from a consultation?

The Custom Skin Regimen Form is ideal for those who are unable to come in for an in-person consult.

When will my account be updated with my points earned from services?

Your account point balance will be updated within 24 hours after you receive your service. You will receive an email with a breakdown of both points earned.


Where is Coastal Glow Skin Clinic located?

Coastal Glow Skin Clinic is located conveniently inside Sola Salons in Dedham, MA.